Delivery & Installation

This policy explains how we deliver equipment, how installation is scheduled, and how VesselBoss is delivered.

1. Where we deliver

We deliver within the Republic of Panama. For deliveries outside Panama, contact us for a quote.

2. Delivery options

• Pickup: collect your order at our office in La Boca, Ancón, Panama City, by appointment.
• Delivery to your vessel: we deliver to marinas and boatyards in the Panama City area. Other locations in Panama are shipped by courier or freight.
• Installed by us: when you buy installation, the equipment is brought to the vessel by our technicians.

3. Delivery times and costs

• In-stock items are usually ready within 1 to 3 business days.
• Special-order items usually take 2 to 6 weeks, depending on the manufacturer and customs. We give you an estimated date with your quote.
• Delivery charges, if any, are shown on your quote or invoice before you pay.
• We are not responsible for delays caused by manufacturers, customs, carriers or weather, but we will keep you informed.

4. Receiving your order

Please check your order when you receive it. Report wrong or damaged items within 3 business days, and keep the original packaging, so we can arrange a replacement.

5. Installation scheduling

We agree the installation date and time with you once the equipment is available. Installations are done in the Panama City area and at other locations in Panama by arrangement. Travel costs for locations outside the Panama City area are included in the quote.

6. VesselBoss (digital service)

VesselBoss is a digital service. There is no physical shipment. Access is activated immediately after your subscription payment is confirmed, and you can sign in on the web or in the mobile app.